Shipping policy

We ship within the United States only.

Cost

Standard shipping is free on every order, with no minimum. Tracking is included on all orders.

Processing time

Orders are checked and packed within 1-3 business days. Orders placed on a weekend or a US public holiday begin processing the next business day.

Delivery time

Most orders arrive within 3 to 4 weeks of the order date, including processing. A small number of items ship faster and are marked with their own delivery window on the product page. The window shown on the product page is the one that applies to your order.

You will receive a shipping confirmation email with tracking as soon as your order leaves our fulfilment partner. Tracking can take a few days to begin updating after it is issued.

If your order is delayed

If we cannot ship your order within the timeframe above, we will email you, tell you the new expected date, and give you the choice of waiting or cancelling for a full refund. You never have to chase us for this.

Orders with more than one lamp

Orders with more than one lamp may arrive in separate parcels on different days. You are not charged extra for this. If part of your order has arrived and the rest has not within 5 business days, contact us and we will look into it.

Address accuracy

Please check your shipping address at checkout. We cannot change an address once an order has been passed to fulfilment. If a parcel is returned to us because the address was wrong or incomplete, we will contact you and reship it or refund you in full.

Lost, stolen or damaged parcels

If tracking shows delivered but you do not have the parcel, check with anyone else at the address and your building or mail room first, then contact us within 7 days and we will open an investigation with the carrier. If a lamp arrives damaged, email us a photo within 7 days of delivery and we will send a replacement or refund you in full. You will not be asked to return a damaged item at your own cost.

Returns

You have 30 days from delivery to return a lamp for a full refund. Returns are free and there is no restocking fee. See our refund policy for the details.