Thirty days, prepaid label, no restocking fee. Light is hard to judge from a photograph, so the policy assumes you need to see it in your own room.
The short version
- You have 30 days from delivery to start a return.
- We send a prepaid label. Returns shipping costs you nothing.
- No restocking fee.
- Refunds go back to the original payment method.
How to start one
Email support@kelvinandco.store with your order number and which lamp is going back. You do not need to explain why, though it helps us if you do. We reply with a label the same or next business day.
Condition
Send the lamp back in the condition it reached you, with the bulb and any cable, in its original packing if you still have it. That packing is designed for furniture-grade transit and it is the best protection for the return journey. Normal handling marks from a few evenings of use are expected and fine.
Refunds
We refund within three business days of the lamp arriving back with us. Depending on your bank, the money typically appears within another five. You will get an email when the refund is issued.
Damaged or faulty
If a lamp arrives damaged, photograph it before unpacking any further and email us the same day. We replace it and arrange collection of the damaged one. Nothing comes out of your pocket.
Outside the 30 days, every lamp carries a one-year warranty against manufacturing defects. If something fails in normal use inside that window, we repair or replace it.
What isn't covered
Bulbs are consumable and are not covered. Neither is accidental damage, or wear from use outside what a lamp is built for. If you are unsure which side of the line something falls on, ask us. We would rather look at it than guess.