A real person reads every message. We aim to reply within 1 to 3 business days.
Write to us
support@kelvinandco.store
Monday to Friday, 9am to 5pm ET.
If you are writing about an existing order, include the order number from your confirmation email and we can answer in one reply instead of three.
Call us
+1 980 277 0742
Monday to Friday, 9am to 5pm ET. Leave a message outside those hours and we will call you back.
Where we are
Kelvin & Co.
Al Jerf 2
Ajman
United Arab Emirates
We are a UAE business shipping to customers across the United States. Orders are dispatched from our fulfilment partners, so please do not send returns to this address. Email us first and we will send you a prepaid label with the correct address on it.
Before you write
A few things are faster to look up than to ask:
- Shipping, bulbs, dimming and rentals are covered in the FAQ.
- Returns and refunds has the full 30-day policy and how to start one.
- Dimensions, materials and electrical details sit on each product page under Specifications.
Not sure which lamp?
Tell us about the room. Roughly how big it is, what is already in it, and where it goes dark first. We will tell you what we would put there. We would rather talk you into one lamp that works than three that don't.