Refund policy

If a lamp is not right for your room, send it back. You have 30 days from the day it arrives, returns are free, and there is no restocking fee.

The short version

30 days from delivery, not from the order date
Free return shipping, we send you the label
No restocking fee
Full refund to your original payment method

How to start a return

Email support@kelvinandco.store with your order number and tell us which lamp you are sending back. You do not need to give a reason. We will reply within 1-3 business days with a prepaid return label and instructions.

Please wait for the label before sending anything. Parcels returned without one can be hard for us to match to your order, which slows your refund down.

Condition

Send the lamp back in its original box with the packing materials, in the condition it arrived in. Take it out, plug it in, live with it for a few evenings. That is what the 30 days are for. We only ask that it comes back undamaged and complete.

If a lamp comes back damaged because it was not packed properly, we will contact you before processing the refund rather than quietly deducting from it.

When you get your money back

We refund within 2 business days of the lamp arriving back with us. Your bank or card issuer then takes a further 5 to 10 business days to show it on your statement. That last part is outside our control.

Refunds go to the original payment method. We cannot refund to a different card or account.

Damaged or faulty on arrival

Email us a photo within 7 days of delivery and we will send a replacement or refund you in full, whichever you prefer. You will not be asked to return a damaged lamp at your own cost, and in most cases we will not ask you to return it at all.

Wrong item

If you receive a lamp you did not order, tell us and we will ship the correct one and cover the return of the wrong one. This does not count against your 30 days.

Cancelling an order

If your order has not yet shipped, email us and we will cancel it and refund you in full. Once it has shipped it becomes a return, which is still free.

Exchanges

We do not process direct exchanges. Return the lamp for a refund and place a new order for the one you want. That way you are not waiting on two shipments in sequence.

Warranty

Every lamp carries a 1-year warranty against manufacturing faults, which runs separately from and beyond this 30-day return window. If something fails within the first year through normal use, email us and we will repair, replace or refund. The warranty does not cover accidental damage, or bulbs you supplied yourself.

Sale items

Everything on the store is currently sale priced, and sale items are returnable on exactly the same terms as anything else. There are no final sale exclusions.